GETTING HELP WITH: Prescriptions

Online prescriptions

Prescriptions can be ordered online through the NHS app.

Click the button below to download the NHS app. You can also access the NHS app in your browser by clicking here.

The NHS App allows you to order your medication, view your medical records, keep track of your appointments, and more.

For help and guidance with using the NHS App, please click here.

telephone prescriptions

During our opening hours, patients can leave a message if they have a query about current medication. Our Prescriptions team will also handle queries between 8.30 am and 12.00 pm, and 2.00 pm to 3.00 pm. To do this, call your surgery number as shown below and select option 2 for prescriptions. From here select option 1 for prescription orders, or option 2 for any prescription queries.

Please see our contact telephone numbers below:

ORDER THROUGH SYSMTONLINE

You can order you prescriptions online through SystmOnline. Click here.

What is a repeat prescription?

Repeat prescriptions are medicines that have been previously authorised by your GP for regular use. All regular medicines need to be reviewed once a year, but some need more frequent monitoring.

There is a date next to each item on your prescription which tells you when you are next due to see a GP or nurse. This is for your safety to ensure that the medication is still appropriate for you. If you have any concerns or questions regarding your medication, you can ask for an appointment to review your medication sooner.

Items not on your repeat prescription list may be issued at a clinician’s discretion in certain circumstances, e.g. if you have a recent letter from a hospital clinic asking for medicines to be changed.

To collect your repeat prescription, you will need to go to your nearest pharmacy. You can find where that is here. If you have a nominated pharmacy set up, we can send your prescription digitally to them. To set up or change your nominated pharmacy, contact your practice directly.

Patients on long-term medication may obtain repeat prescriptions on request without seeing the doctor. Your medication details are held on your digital records, thus enabling us to supply the prescription accurately. Repeat medication should be ordered well in advance and not treated as an emergency unless an unavoidable situation has occurred.

To help us provide a safer and more accessible service for all patients these guidelines should be strictly observed:

• Please do not leave your request until the last minute i.e. when you are down to your last dose, or even none at all.
• Please allow three full working days between submission of your request and its availability for collection from the surgery.
• Please allow extra time if ordering specialist medication.

If you have recently been to a hospital appointment and your medication has changed, the hospital doctors should issue you with a prescription for an initial course of the new drug.